Shipping and Delivery Policy
Shipping and Delivery Policy
Welcome to Jivan Sangam, where meaningful connections begin.
As a matrimonial platform, most of our services are delivered digitally and instantly through our website. However, in certain cases—such as premium membership kits, welcome packages, or personalized merchandise—we may provide physical deliveries. Please read our Shipping and Delivery Policy to understand how we handle such instances.
1. Digital Service Delivery
Profile Activation: Once your payment is confirmed, your profile is upgraded instantly, and premium features are made available.
Match Recommendations: You will start receiving personalized match suggestions as per your selected preferences via email, SMS, and your dashboard.
Support Services: Any consultations, assistance, or matchmaking services included in your membership are coordinated via email, phone, or video call.
2. Physical Deliveries (If Applicable)
For select premium users or special promotional offers, we may ship physical materials such as:
Welcome kits
Matrimonial guides or booklets
Personalized merchandise
Shipping Process:
Dispatch Time: Orders are typically dispatched within 3–5 business days after confirmation.
Delivery Time: Estimated delivery time is 7–10 business days depending on your location.
Shipping Partner: We partner with trusted courier services to ensure timely and safe delivery.
Tracking: A tracking ID will be shared with you via SMS or email after dispatch.
3. Shipping Charges
Free Shipping: We offer free shipping on all eligible products/services as part of our premium plans.
Express Shipping: If you request expedited delivery, additional charges may apply and will be communicated beforehand.
4. Address Accuracy
Please ensure that your shipping address and contact details are accurate at the time of registration or checkout. Jivan Sangam is not responsible for delays or delivery issues caused due to incorrect address details.
5. International Shipping
At present, we primarily serve members residing in India. International deliveries may be limited and are evaluated on a case-by-case basis.
For any queries related to shipping or delivery, feel free to contact our support team at:
support@jivansangam.com
